liferayexpo "Top 50 Call Centres"

Global asset managers F&C Investments achieved the highest overall score in the UK’s biggest ever call centre benchmarking exercise, conducted by independent market research company GfK Mystery Shopping.

Findings reveal that call centre queues overall are getting shorter, with 96% of callers getting through first time compared with 93% last year and that 66% of customers speak to a agent in less than a minute versus 58% in 2008.

UK’s biggest ever call centre benchmarking exercise reveals the UK’s Top Ten Call Centres for Customer Service with telephone and online bank First Direct scoring highest overall

United Utilities achieved a score of 86%, against an industry average of 82% for the telecoms & utilities sector as a whole, in the UK’s biggest ever call centre benchmarking exercise.

Cambridgeshire County Council is the UK’s best performing public sector call centre in new research from the Top 50 Call Centres for Customer Service achieving 87%, placing it in the Top Ten Call Centres for Customer Services, in the UK’s biggest ever call centre benchmarking exercise, conducted by independent market research company GfK NOP.

Holiday Extras achieved a score of 85%, against an industry average of 82% for the entertainment, leisure & travel sector as a whole, in the UK’s biggest ever call centre benchmarking exercise.

Independent wine merchant Laithwaites is the UK’s best performing retail call centre in latest research from the Top 50 Call Centres for Customer Service.

Telephone and online bank First Direct scored the highest overall score in the latest research from the Top 50 Call Centres for Customer Service, conducted by independent market research company GfK NOP. Overall six call centres from the financial services and insurance sector are featured in the UK’s Top Ten Call Centres for Customer Service.